Everything There is to Know about Credit and Returns

At Marco Polo Imports, we take pride in the exceptional quality and craftsmanship of our furniture, and we are committed to our customers’ satisfaction. Because of this, we offer a robust credit and item return system to try to accommodate our clientele’s needs to the best of our ability.
Returning Merchandise
Please note that proof of purchase is required for a refund or credit. If you are not satisfied with your purchase, we will issue you a full refund provided you contact us within three days of receiving the merchandise. Sales are refundable within 30 days minus a 20% restocking fee. You may also choose a store credit for the full amount of your purchase within 30 days. Please contact us at (310) 451-3400 to coordinate the return. Please note that you will be responsible for the return shipping cost. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply.
Canadian Orders
Please note that when you purchase from Marco Polo Imports, you authorize our licensed customs broker to act as your agent with the Canada Border Services Agency. Our customs broker will clear merchandise through customs and process related duties and taxes on your behalf. By waiving and transferring your right to receive any refund of duties and taxes to our customs broker, you enable Marco Polo Imports to refund duties and taxes directly to you. Please contact us at (310) 451-3400 if you need to arrange return of items from Canada.

Still Have Questions About Store Credit or Returns? Feel Free to Contact Us at (310) 451-3400 and We’ll Be Happy to Help!

Stocked Furniture
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us at (310) 451-3400 immediately. Furniture that is refused because it does not fit through an entryway will be refunded in store credit only.
Stocked Non-Furniture Items
We accept returns for Non-Furniture Items within 30 days, with proof of purchase.
Custom Orders
Custom orders are custom-made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customers will have 24 hours from placement of custom orders to cancel. After 24 hours, a 50% deposit will be retained by Marco Polo Imports and cannot be refunded.
Final Sale & Clearance Items
Clearance items are considered final-sale items and cannot be returned.
Pricing
All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.
Attention:
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

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