FAQs

Do you refund the merchandise?

If you are not satisfied with your purchase, we will issue you a full refund if you contact us within three days of receiving the merchandise. Sales are refundable within 30 days minus a 20% restocking fee. You may also choose a store credit for the full amount of your purchase within 30 days. Please contact us at 310.452.7917 to coordinate the return. Please note that you will be responsible for the return shipping cost.

Will you share my email address with others?

No. We will never share your information with a third party.

If I saw an item in your store but can’t find it online, how can I purchase it?

Contact Marco Polo Imports to place an order at 310.452.7917.

How is tax calculated for my order?

Taxes are calculated based on applicable taxes in your area. If you reside in California, the tax rate is based upon the rate in the city where you live. For all orders in the Continental US shipping outside of California, taxes will not be applied to your order. For Canada, all applicable provincial and federal taxes will apply.

Is my credit card information secure?

Yes, all of your personal information is secure and will not be shared with third parties.

Which credit cards do you accept?

We accept Visa, Mastercard, American Express and Discover card.

When is my credit card charged?

Your credit card will be charged once your order is placed. You will receive an email confirmation of your order.

Can I redeem store merchandise credit online?

Unfortunately, we cannot process store credits online. Please contact us at 310.452.7917 to process your store credit.

Do you ship overseas?

Unfortunately, we only ship to the United States and Canada. Please call Marco Polo Imports at 310.452.7917 for more information.

Will I receive all the items in my order at the same time?

For your convenience, furniture items and items designated for Delivery are held for a single delivery, shipping when all furniture items on the order are available. Items that ship via UPS may ship separately.

How do I ship to an address other than my billing address?

Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout.

How do I know if my items are available immediately?

We will send you an email confirmation regarding the availability of your item as well as shipping information and ETA.

How do I order offline?

To place an order offline, please call Marco Polo Imports at 310.452.7917.

How do I cancel my order completely?

If you are in the process of checking out and decide you do not want to complete the order, you can leave the check out process at anytime by using your browser back button or by clicking on the logo at the top of the page.Please note that we may not be able to cancel an order if it’s already in the shipping process. To speak inquire about canceling or changing an order that’s already been placed, please call Marco Polo Imports at 310.452.7917.

How long does my refund take?

Refunds generally appear on you credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.

Can I return store purchases online?

Unfortunately, we cannot process returns for store purchases online. You may, however, return store-bought items within 30 days of purchase at our store located at 716 Colorado Avenue, Santa Monica, California 90401. We will issue you a full refund if you contact us within three days of receiving the merchandise. Sales are refundable within 30 days minus a 20% restocking fee. You may also choose a store credit for the full amount of your purchase within 30 days. Please contact us at 310.452.7917 to coordinate the return. Please note that you will be responsible for the return shipping cost.

Can I return furniture or other large items at your stores?

Yes, you can return furniture and large items at our store within 30 days of purchase. We will issue you a full refund if you contact us within three days of receiving the merchandise. Sales are refundable within 30 days minus a 20% restocking fee. You may also choose a store credit for the full amount of your purchase within 30 days. Please contact us at 310.452.7917 to coordinate the return.

Where can I find details on shipping information?

Information on Delivery, Standard Delivery Shipping, Rush Delivery, delivery times, and tax rates are located on the Shipping page. Please do not hesitate to contact us at 310.452.7917 should you have any questions.

How will I know that you’ve received my order?

Once items have been ordered, you will be sent an email confirmation of your order. You may choose to print this for your records. We’ll send subsequent email(s) regarding shipping information, when your product ships, including tracking information (if available).
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